When I first bought my BMW 3-Series, I knew that it would be difficult to find a reputable shop in the Richmond area. And I had a lot of trouble with the other shops, particularly with their lack of quality customer service. Then I found Sarek Autowerke. For the last three years, I've trusted Sarek Autowerke to keep my car maintained, and have never been disappointed. The owner, Ralf, is extremely knowledgeable and has hired an extremely competent staff to complement his expertise. Their customer service is EXCELLENT - they go above and beyond to ensure that the process is convenient for me, including providing a loaner car when my car is in the shop, regularly updating me on the repair schedule, and advising me on which repairs should be prioritized. Sarek is a company you can trust, and trust me - you'll never go anywhere else.